Privacy Policy

This Site is owned and run by HELEJANÉ("we", "our", "us”), trading under HELEJANÉ INTERNATIONAL Limited.

What Personal Information Do We Collect?

We collect personal information about you when you register or subscribe for one of our services in store, interact with us in any other way, such as via social media, click on an advert that we put on our or someone else’s website, use our Personal Shopping services, ask for information or assistance, give us a testimonial or other feedback, comment on any blogs or articles featured in our services, attend an event that we run or sponsor, enter competitions or special promotions, sign up for our special offers or other updates, participate in research panels or fill in surveys.

By registering, subscribing or using our services, you consent to the use of your personal data in line with this policy. We may also receive information about you from third parties, with whom we have a business relationship.

The information we collect and hold about you may include your name, email address, phone and mobile phone numbers, home address, shipping and payment card billing address, payment card details, IP address, search criteria, shopping history, shopping preferences, sizings, responses to research panels and surveys, the type of browser you use, the times when you access the site and for how long, your referring URL (the site you come from to reach our website), cell IDs and other location information (for example, GPS measurements), photographs and other content you share with us when you use our services, date of birth, password details, answers to security questions and any other information you may give us.

We may record or monitor calls that you receive from us or make to us. We do this for security and training purposes, and to improve the services we provide to you.

What Are Cookies?

We collect information about your use of our online services using cookies. Cookies are very small files that are sent by us to your computer or other device which we can access when you visit our site in future. Cookies help us remember who you are and other information about your visits. They can help display the information on a website in a way that matches your interests. Most major websites use cookies.

Information Usage

Whenever you give us your personal information we will use it in accordance with applicable privacy laws and for the purposes set out in this policy, on the data entry forms you complete, in any relevant terms and conditions and on pages or emails which link to the data entry forms.

Your information will be used in the first place to provide the products, services or information you have asked for and to provide you with a personalized shopping experience. We keep the information you provide and may use it for several purposes, including: (i) accounting, billing, reporting and audit; (ii) credit checking or screening; (iii) authentication and identity checks; (iv) credit, debit or other payment card verification and screening; (v) debt collection; (vi) safety, security, health, training, administrative and legal purposes; (vii) data matching, statistical and market analysis, and marketing information; (viii) advertising and marketing for; (ix) developing, testing and maintaining systems; (x) studies, research and development; (xi) customer surveys; (xii) customer care and to help us in any future dealings with you, for example by identifying your requirements and preferences;

Saved payment card details will only be shared with our payment partner and not with any other third parties and will only be used to process your order, using our payment partner's systems. We may also use your personal information to send you marketing updates.

Sharing Information

We will not share your information with third parties and will only be used by HGCL to better the services provided to our customers.

Safeguarding You Personal Information

We will take reasonable care to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided to us.

Policy Changes

We may update this privacy policy from time to time so you may want to check it each time you give us personal information or use our websites.

Contact Information

If you would like more information on our privacy policy or have any specific questions then please contact us at info@helejane.com